refund policy

We get it… things happen.

  1. MEMBERSHIP

    We understand that sometimes, situations arise where you may not be able to commit to the wine making experience you purchased. When you make a wine purchase and become a member, a considerable amount of resources are allocated to your membership to ensure you have a world class experience. To that end, we must cover our costs when processing your membership. Whether you purchased a case, a partial barrel or a full barrel, your purchase amount is refundable for up to 7 days from the purchase date, less a 25% processing fee. After 7 days, no refunds are issued, although your membership can be transferred to another family member. If your winemaking membership is cancelled by Shelter Rock Winery by management decision for any reason, a full refund will be issued. Please contact the winery if you have any questions regarding this policy.

  2. EVENT TICKET PURCHASES

    Our events are one of the many features of Shelter Rock Winery that make your wine experience so special. We understand that circumstances occasionally arise that may prevent you from attending the event your purchased tickets for. To provide the best experience possible, a considerable amount of time, expense and planning goes into each event, which is based on ticket sales. To that end, once your event ticket is purchased, we are not able to offer refunds unless it is the result of an unforeseen illness. Tickets may be transferred to friends or other family members if you’re not able to attend. If the event is cancelled by Shelter Rock Winery at management discretion, a full refund will be issued automatically.